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Yoho Tenancy Passport — Digital Guarantor Service
Version 1.5 · Last updated: 7 September 2026
1.1 These Terms & Conditions (“Terms”) govern your use of the Yoho Tenancy Passport, a Digital Guarantor service provided by Yoho Technologies Ltd (“Yoho”, “we”, “us”), a company registered in England and Wales with company number 16867100, with its registered office at Yoho 10 Devonshire Square, London EC2M 4YP.
1.2 By registering for, paying for, or using the Yoho Tenancy Passport, you (“you”, the “Applicant”, the “Tenant”) agree to these Terms. If you do not agree, you must not use the service.
1.3 These Terms form the contract between you and Yoho. They are separate from:
(a) any Tenancy Agreement you enter into with your landlord or letting agent, to which Yoho is not a party; and
(b) the Side Letter described in clause 7, which is entered into between Yoho and your landlord or letting agent, with you named as a beneficiary.
The following capitalised terms have the meanings given below and are used consistently throughout these Terms and all related documents.
“Security Funds” means the cash funds placed by you, or on your behalf, into the Yoho Segregated Client Account, held on trust separately from Yoho’s own funds, and administered by Yoho in connection with your scheduled monthly payment obligations under your Tenancy Agreement.
“Collateral Buffer” means any portion of your Security Funds held in excess of the next scheduled Release Event amount, intended to provide an operational cushion against timing, rounding or shortfall issues in scheduled monthly payments.
"Covered Share" means, where the Tenancy Agreement is entered into by more than one tenant, the proportion of the Monthly Rent Cap, Security Funds and Coverage Period attributable to the Applicant and confirmed during onboarding.
“Yoho Segregated Client Account” means the segregated client money trust account maintained by Yoho with National Westminster Bank Plc, or such replacement UK bank account as Yoho may notify from time to time, into which Security Funds are received and held on trust separately from Yoho’s own funds, pending application, release or refund in accordance with these Terms, the Side Letter and the relevant onboarding records.
“Release Event” means the scheduled transfer from the Yoho Segregated Client Account to the contracting receiving party under your Tenancy Agreement of the applicable monthly amount due under that Tenancy Agreement, subject to the applicable monthly cap, available Security Funds and the terms of the Side Letter.
“Dispute Flag” means a status applied where a particular Release Event is placed on hold pending operational handling of a notified issue.
“Contractual Rent Date” means the recurring monthly date, derived from your Tenancy Commencement Date unless otherwise stated, on which a Release Event is scheduled to be executed.
“Third-Party Guarantor” means Yoho’s contractual role in supporting your scheduled monthly payment obligations to your landlord or letting agent, limited to the administration and release of Security Funds in accordance with these Terms and the Side Letter.
“Escrow Administrator” means Yoho’s role in administering the Yoho Segregated Client Account, maintaining relevant sub-ledger records, and executing Release Events or refunds in accordance with these Terms and the Side Letter.
“Digital Guarantor” means the overall service delivered through the Yoho Tenancy Passport.
“Side Letter” means the bilateral agreement entered into between Yoho and your landlord or letting agent in connection with the Yoho Tenancy Passport, under which you are named as a beneficiary.
“Stage 0 Consent” means your electronic authority and consent captured during the Yoho Tenancy Passport onboarding process, authorising Yoho to enter into and administer the Side Letter in connection with your application for the Digital Guarantor service, within the transaction parameters confirmed during onboarding.
“Platform Fee” means the one-time fee payable by you to Yoho for access to and use of the Yoho Tenancy Passport service.
“Identity Verification Fee” means the £49 portion of the Platform Fee which becomes non-refundable once identity verification has been carried out.
“Platform Administration Fee” means any early-termination or administration fee payable to Yoho under these Terms, separate from Security Funds.
3.1 Yoho provides a contractual Digital Guarantor service. In place of a traditional UK guarantor, you place Security Funds with Yoho, which Yoho holds on trust in the Yoho Segregated Client Account and administers in accordance with these Terms, the Side Letter and the relevant onboarding records.
3.2 Yoho acts as a Third-Party Guarantor and Escrow Administrator. Yoho’s role is limited to administering the Digital Guarantor framework, holding Security Funds on trust, maintaining relevant records and executing Release Events or refunds in accordance with these Terms and the Side Letter.
3.3 Yoho is not, and does not act as, a letting agency, estate agency, general rent collection platform, tenancy deposit scheme, insurer, underwriter, bank, deposit-taking institution, e-money issuer, money remittance service or payment service provider.
3.4 Yoho does not intend the Security Funds to operate as a tenancy deposit, custodial deposit, damages deposit, dilapidations deposit, advance payment of rent or prohibited tenant fee.
3.5 Your tenancy is documented by a Tenancy Agreement between you and your landlord or letting agent. Yoho is not a party to that Tenancy Agreement.
3.6 The service is designed to support your scheduled monthly payment obligations under your Tenancy Agreement. It does not cover dilapidations, property damage, general tenant default or any other obligations except to the extent expressly stated in these Terms and the Side Letter.
3.7 Where the Tenancy Agreement is entered into by more than one tenant, the Yoho Tenancy Passport relates only to your Covered Share as confirmed during onboarding.
3.8 Yoho does not guarantee, support or assume responsibility for the liabilities, obligations, breaches or payment defaults of any other tenant under a joint tenancy arrangement.
3.9 Any joint and several liability arising under the Tenancy Agreement remains a matter between the tenants and the landlord or letting agent and does not extend Yoho's obligations beyond your Covered Share, Monthly Rent Cap and available Security Funds.
4.1 To use the Yoho Tenancy Passport you must be at least 18 years old and able to enter into a binding contract.
4.2 Yoho serves applicants intending to rent residential property in the United Kingdom, including international students. Your eligibility and any coverage cap are confirmed during onboarding and may be region-bound.
4.3 Yoho may refuse, suspend or terminate access to the service where Yoho is unable to complete identity verification, fraud-prevention checks, sanctions screening, source-of-funds checks, banking due diligence, landlord or letting agent verification, or any other checks reasonably required to operate the service.
5.1 The service operates in stages:
(a) registration and payment of the Platform Fee;
(b) identity verification and fraud-prevention checks;
(c) issue of a provisional Yoho Tenancy Passport, where applicable, valid for the stated property-search period;
(d) you secure a property and enter into a Tenancy Agreement with your landlord or letting agent;
(e) Yoho enters into the Side Letter with your landlord or letting agent;
(f) your Security Funds settle into the Yoho Segregated Client Account; and
(g) your Yoho Tenancy Passport becomes active once all activation conditions are satisfied.
5.2 Security Funds are required and applied only after the Tenancy Agreement is signed and the Side Letter is executed, unless otherwise clearly stated during onboarding.
5.3 A provisional Yoho Tenancy Passport does not require you to place Security Funds until a property is secured and the applicable activation steps have been completed.
5.4 Yoho may use electronic records, clickwrap acceptance, checkbox confirmation, timestamps, IP address records, user-agent records, identity verification records, audit-trail data and other electronic records to evidence your acceptance, authority and consent.
6.1 Platform Fee
6.1.1 A one-time Platform Fee is payable upfront at registration. The amount applicable to you, which may vary by coverage period and region, is the amount displayed on our pricing page and confirmed at checkout.
6.1.2 The Platform Fee is refundable as follows:
(a) if you cancel before your identity verification has been carried out, the Platform Fee is refunded in full;
(b) if you cancel after your identity verification has been carried out, including where the property-search period expires without a property being secured, the Platform Fee is refunded less the Identity Verification Fee of £49.
6.1.3 The Identity Verification Fee is a fee for identity-verification services already carried out. It is taken only from the Platform Fee and is never taken from your Security Funds.
6.1.4 Your Security Funds, if already placed and not already released in accordance with these Terms and the Side Letter, are refunded in accordance with clause 8.
6.2 Security Funds
6.2.1 Your Security Funds are the amount required to support the scheduled monthly payment obligations under your Tenancy Agreement, as confirmed during onboarding. Security Funds may include a Collateral Buffer. Any Collateral Buffer is returned to you, together with any remaining Security Funds, after the final scheduled Release Event has been made, in accordance with clause 8.7.
6.2.2 Yoho holds your Security Funds on trust, as trustee, in the Yoho Segregated Client Account maintained with NatWest plc, under a client money trust account structure. Security Funds are kept separate from Yoho’s own operating accounts, do not form part of Yoho’s balance sheet, and may not be used by Yoho for its own working capital, operational expenses or investments.
6.2.3 A Yoho Passport sub-ledger records your beneficial interest in your Security Funds.
6.2.4 You retain beneficial ownership of your Security Funds until each Release Event is executed. On each Contractual Rent Date, Yoho executes a Release Event, transferring the applicable monthly amount to the contracting receiving party under your Tenancy Agreement.
Where the Tenancy Agreement is entered into by more than one tenant, any Release Event shall relate only to your Covered Share and shall not create any obligation on Yoho in respect of any other tenant's share of the tenancy obligations.
6.2.5 Because your Security Funds are held on trust separately from Yoho’s own assets, they should not form part of Yoho’s insolvency estate, subject to applicable law, the bank account terms and any directions of a court, insolvency office-holder, regulator or competent authority. If Yoho ceases to operate, the trust arrangement continues to govern how your Security Funds are dealt with, subject to applicable law, the bank account terms and any directions of a court, insolvency office-holder, regulator or competent authority.
6.2.6 NatWest plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Eligible deposits held with NatWest plc may be protected by the Financial Services Compensation Scheme, subject to applicable eligibility criteria and compensation limits. FSCS protection is determined by the FSCS rules and may depend on the capacity in which funds are held and the identity of the relevant beneficial owner. Yoho does not guarantee FSCS protection.
6.2.7 The Yoho Segregated Client Account may earn interest. By agreeing to these Terms, you expressly agree that no interest is payable to you in respect of your Security Funds and that Yoho may retain any interest credited to the Yoho Segregated Client Account. This agreement relates only to interest credited on the account and does not affect your beneficial ownership of the principal Security Funds themselves, which remain held on trust and are applied, released or refunded in accordance with these Terms, the Side Letter and the relevant onboarding records.
6.2.8 Security Funds shall not be used to pay Yoho’s Platform Fee, Identity Verification Fee, Platform Administration Fee or other operational charges. Any such fees are separate contractual service charges governed by these Terms.
7.1 To deliver the Digital Guarantor framework to your landlord or letting agent, Yoho enters into a Side Letter with them.
7.2 The Side Letter is a bilateral agreement between Yoho and your landlord or letting agent. You are not required physically to sign the Side Letter.
7.3 You are named as a beneficiary under the Side Letter. Under section 1 of the Contracts (Rights of Third Parties) Act 1999, you may enforce the benefit of the relevant terms of the Side Letter as if you were a party to it, to the extent stated in the Side Letter.
7.4 By proceeding with the Yoho Tenancy Passport onboarding process, you expressly authorise Yoho to enter into and administer a Side Letter with your landlord or letting agent in connection with your application for the Digital Guarantor service, within the transaction parameters confirmed during onboarding, including the Property, Coverage Period, Monthly Rent Cap, Contractual Rent Date and Security Funds amount.
7.5 You acknowledge and agree that:
(a) you are intended to be named as a beneficiary of the Side Letter under the Contracts (Rights of Third Parties) Act 1999;
(b) you are not required physically to sign the Side Letter;
(c) Yoho may rely on your electronic acceptance, onboarding records, identity-verification records, timestamps, IP address records, session records, audit-trail evidence and related records as evidence of your authority and consent;
(d) the Side Letter is separate from your Tenancy Agreement and does not make Yoho a party to your Tenancy Agreement; and
(e) your rights and obligations in relation to Security Funds are governed by these Terms, the Side Letter and the relevant onboarding records.
8.1 Refunds of the Platform Fee follow clause 6.1.2.
8.2 If you cancel before identity verification has been carried out, the Platform Fee is refunded in full.
8.3 If you cancel after identity verification has been carried out, including where the property-search period expires without a property being secured, the Platform Fee is refunded less the Identity Verification Fee.
8.4 If you cancel after your Security Funds have settled, any Security Funds not already released in accordance with these Terms and the Side Letter are returned to the originating payment account from which they were received (or, at your request, to another bank account in your name from which Yoho has previously received a payment from you), unless Yoho is required by law, banking requirements, fraud-prevention controls, sanctions controls or other compliance requirements to process the refund differently or delay the refund.
8.5 The Identity Verification Fee relates only to the Platform Fee and is never taken from your Security Funds.
8.6 If you end an active tenancy early, a Platform Administration Fee may apply in the amount shown on our website or confirmed during onboarding. Any Platform Administration Fee is a separate contractual administration fee payable to Yoho and is not deducted from Security Funds.
8.7 Any remaining Security Funds will be returned to origin (or, at your request, to another bank account in your name from which Yoho has previously received a payment from you), subject to any Release Events already executed, any Dispute Flag, any Release Event Reserve, applicable banking requirements, fraud-prevention checks, sanctions checks, source-of-funds requirements, or other lawful restrictions.
8.8 Refunds are processed to the originating payment account (or another account as permitted under clause 8.4), typically within the period stated at checkout or otherwise notified to you. Refund times may vary depending on banking systems, payment rails, compliance checks and circumstances outside Yoho’s reasonable control.
8.9 If you are a consumer, you have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days after the day on which the contract is entered into. To exercise this right, you must inform us of your decision to cancel by a clear statement — for example, an email to support@yohotech.co.uk. To meet the cancellation deadline, it is enough for you to send your communication before the cancellation period has expired.
8.10 By asking us to start your identity verification before the end of the 14-day cancellation period, you make an express request that we begin performing the service during that period. If you then cancel, you must pay us an amount in proportion to the service already supplied at the time you tell us you wish to cancel. That amount is the Identity Verification Fee of £49, and it is never taken from your Security Funds.
8.11 You will lose your right to cancel once the service has been fully performed, where performance began with your express prior request and your acknowledgement that you would lose that right on full performance.
8.12 Where you cancel under clause 8.9, we will reimburse all payments received from you, less any proportionate amount payable under clause 8.10, without undue delay and in any event no later than 14 days after the day on which we are informed of your decision to cancel. We will make the reimbursement using the same means of payment you used for the original transaction, and you will not incur any fees as a result of the reimbursement.
9.1 Because Yoho holds and administers client money on your behalf, Yoho carries out identity verification, fraud-prevention checks, sanctions screening, source-of-funds checks, proof-of-address checks and banking due-diligence checks where required to operate the service, protect users, comply with banking requirements and reduce financial crime risk.
9.2 These checks do not mean that Yoho is acting as a bank, deposit-taking institution, FCA-authorised payment institution, e-money issuer or regulated payment service provider.
9.3 Identity verification may be performed by Yoho’s identity-verification provider, currently Sum & Substance Ltd trading as Sumsub, acting as Yoho’s data processor.
9.4 Verification may include photo ID, liveness checks, sanctions and PEP screening, phone and email verification, proof-of-address checks, source-of-funds checks, source-of-wealth checks, university or tenancy-related checks, landlord or letting agent verification and bank account verification.
9.5 Verification may be carried out in stages, including before funding, after your Tenancy Agreement is signed, before a Release Event, before a refund, or where Yoho, NatWest or any banking partner reasonably requires additional checks.
9.6 You must provide accurate, complete and up-to-date information. Yoho may suspend or refuse access to the service, delay activation, pause a Release Event, delay a refund, or terminate your account where verification cannot be completed or where Yoho identifies fraud, suspected fraud, sanctions risk, source-of-funds concerns, banking due-diligence concerns or other compliance issues.
9.7 How your personal data is handled is set out in Yoho’s Privacy Policy.
10.1 You must provide accurate, complete information and keep it up to date.
10.2 You must fund your Security Funds in full and on time so that Release Events can be executed on each Contractual Rent Date.
10.3 You must not use the service for any unlawful purpose, including fraud, money laundering, sanctions evasion, tax evasion or other financial crime.
10.4 You must promptly notify Yoho of any change affecting your Tenancy Agreement, Property, landlord, letting agent, payment obligations, bank details, contact details, immigration or student status, or any other information relevant to the service.
10.5 You must not provide false, misleading, forged, incomplete or inaccurate information.
11.1 Yoho administers Security Funds and executes Release Events on an administrative and operational basis.
11.2 Coverage under the Side Letter relates to specified scheduled monthly payment obligations under your Tenancy Agreement only.
11.3 The service does not cover dilapidations, property damage, general tenant default, repair obligations, cleaning costs, utilities, council tax, service charges, penalties, interest, legal costs, enforcement costs or other obligations outside scheduled monthly payments, unless expressly stated in the Side Letter.
11.3A Where a tenancy is entered into by more than one tenant, Yoho shall not be liable for any liability, loss, shortfall or claim attributable to any tenant other than the Applicant whose Yoho Tenancy Passport relates to the relevant Side Letter.
11.4 Either you or the Receiving Party may raise a Dispute Flag in accordance with the Side Letter.
11.5 Where a Dispute Flag is raised, Yoho may pause the relevant Release Event and administer the operational handling of the disputed Release Event on the basis of the information provided.
11.6 Yoho does not act as an adjudicator, arbitrator, mediator, expert determiner, court, tribunal, letting agent, property manager, or dispute-resolution body.
11.7 Continuation of a tenancy on a statutory periodic basis, contractual periodic basis or any successor tenancy arrangement shall not automatically extend the Coverage Period, Monthly Rent Cap or Yoho's obligations under the Side Letter unless expressly agreed by Yoho in writing.
12.1 Nothing in these Terms excludes or limits Yoho’s liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence.
12.2 Subject to clause 12.1, Yoho’s role is limited to administering Security Funds and executing Release Events or refunds in accordance with these Terms and the Side Letter.
12.3 Yoho is not liable for losses arising from inaccurate, incomplete or misleading information you provide.
12.4 Yoho is not liable for any delay, failure, interruption, account restriction, payment hold, compliance review, banking delay, fraud-prevention hold, sanctions review, payment-system failure, or other matter outside Yoho’s reasonable control.
12.5 Yoho is not liable for disputes between you and your landlord or letting agent, or for any breach by you, your landlord or your letting agent of the Tenancy Agreement.
12.6 Yoho is not liable for indirect, consequential, special, punitive or exemplary loss, loss of profit, loss of opportunity, loss of goodwill, loss of anticipated savings or loss arising from matters outside Yoho’s reasonable control.
13.1 Yoho processes your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
13.2 Full details, including what Yoho collects, why it is collected, how long it is kept, who it is shared with and your rights, are set out in Yoho’s Privacy Policy.
13.3 You acknowledge that Yoho may share relevant information with identity-verification providers, fraud-prevention providers, banking providers, landlords, letting agents, payment providers, professional advisers, regulators, law enforcement agencies and other third parties where necessary to operate the service, comply with legal or banking requirements, prevent fraud or enforce these Terms.
14.1 Yoho may update these Terms from time to time.
14.2 The current version is always available on Yoho’s website, with the “Last updated” date shown above.
14.3 Material changes will be notified to you where required.
14.4 Any change which materially affects Security Funds already held by Yoho will not apply retrospectively in a way that materially prejudices your rights unless required by law, banking requirements, compliance requirements, or you agree to the change.
15.1 These Terms are governed by the law of England and Wales.
15.2 The courts of England and Wales have exclusive jurisdiction in respect of any dispute arising out of or in connection with these Terms.
Yoho Technologies Ltd
Yoho
10 Devonshire Square
London
EC2M 4YP
Email: support@yohotech.co.uk
Data protection enquiries: privacy@yohotech.co.uk
ICO Registration: ZC080431
Company No.: 16867100